Discover Your Organization’s
CX Archetype
The CX MindPrint™ reveals the organizational patterns that drive your customer experience. Start with the free teaser to see your archetype in action.
See the Methodology in Action
This seven-question preview gives you a taste of the CX MindPrint™ diagnostic. Answer based on how your organization operates today — and discover which of the nine organizational archetypes is shaping your customer experience outcomes.
The full assessment goes deeper: 24 questions, all seven critical traits scored, detailed archetype analysis, and a prioritized transformation roadmap tailored to your specific pattern.
How the CX MindPrint™ Works
The full assessment is designed to be efficient and minimally disruptive. Most organizations complete the entire process in 3–4 weeks.
Configure & Launch
We customize the assessment for your organization, identify participant groups, and deploy the survey. Participants complete it in approximately 15 minutes.
Analyze & Diagnose
Responses are scored using our proprietary risk-weighted methodology. We identify your organizational archetype and classify each of the seven traits as Healthy, Developing, or At-Risk.
Report & Roadmap
You receive a comprehensive findings report with your archetype identification, trait-by-trait analysis, and a prioritized transformation roadmap. We present findings to your leadership team and answer every question.
Which Pattern Is Driving Your CX?
Every organization falls into one of nine archetypes. Here are three of the most common patterns we see in mid-market companies. Does one sound familiar?
Siloed Specialist
Every department is doing good work. The customer just cannot tell because nobody is connecting the dots.
Consistent Executor
The trains run on time. But when the market shifts, your organization struggles to shift with it.
Focused Visionary
The customer is at the center of every conversation. Getting the organization to execute on that vision is the gap.
What You Get at Each Level
Teaser Assessment
A quick preview of the CX MindPrint™ methodology and your likely archetype.
- 7 diagnostic questions
- Preliminary archetype indication
- Completed in 2 minutes
- Instant results
CX MindPrint™
The complete organizational diagnostic with expert analysis and transformation roadmap.
- 24 questions across all 7 traits
- Definitive archetype identification
- Trait-by-trait scoring (Healthy / Developing / At-Risk)
- Revenue-at-risk analysis
- Prioritized transformation roadmap
- 60-minute executive findings presentation
- Executive one-pager for stakeholders
Want the Full Diagnosis?
The teaser gives you a preview. The full CX MindPrint™ assessment gives you the complete picture — trait-by-trait scoring, detailed archetype analysis, and a transformation roadmap built for your organization.